Shipping Information
Thank you for choosing Hallocbd.de for your CBD oil and capsules needs. We strive to provide you with exceptional service and timely delivery. Please review the following shipping information:
- Processing Time
Orders are typically processed within 1-2 business days after payment is received. We do our best to ensure prompt order fulfillment.
- Shipping Methods and Rates
We offer several shipping options to accommodate your needs. During the checkout process, you will have the ability to choose the shipping method that suits you best. Shipping rates will be calculated based on the weight of the items and your location. Please note that international orders may be subject to customs fees and duties.
- Estimated Delivery Time
Delivery times may vary depending on your location and the selected shipping method. Once your order has been shipped, you will receive a confirmation email with tracking information. Estimated delivery times are as follows:
Domestic Shipping: 3-5 business days
International Shipping: 7-14 business days
Please note that these are estimated times and actual delivery may be affected by factors beyond our control.
- Order Tracking
You can track the status of your order by using the tracking number provided in the shipping confirmation email. Tracking information allows you to monitor the progress of your shipment until it reaches your doorstep.
Returns and Refunds
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns policy. Please review the following information regarding returns and refunds:
- Eligibility
To be eligible for a return, the item must be unopened, unused, and in its original packaging. Returns must be initiated within 14 days of receiving the product.
- Return Process
To initiate a return, please contact our customer service team with your order details. They will provide you with instructions on how to return the product. Return shipping costs will be the responsibility of the customer unless the return is due to a defective or damaged item.
- Refund Process
Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method within a reasonable time frame. Please note that shipping costs are non-refundable.
- Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will gladly replace the item or provide a refund as necessary.
If you have any further questions or concerns regarding shipping or returns, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products and services.
