Hallo CBD ships to all countries within the European Union. Our products are specifically tailored for the European market, so we do not offer shipping to other countries.

For orders above 50€, we provide free local shipping to Spain, Italy, and Germany. For smaller orders, the shipping rate is 5.90€. To benefit from the local shipping rates, please select your destination country from the website menu. For international shipping to European destinations, free shipping is available on orders above 100€. Otherwise, the standard rate is 15€. Please note that for certain remote locations, such as islands, shipping carriers may charge a higher rate, which will be calculated during the checkout process.

At Hallo CBD, we aim to ship all orders received before noon (12:00 pm) on the same day. Orders placed during weekends or holidays will be shipped on the next Business Day. Once your order has been dispatched, you can generally expect delivery within 1-2 Business Days. However, for remote locations, such as islands, it may take an additional day for the package to reach you. For international shipping, please allow up to 3-5 Business Days for delivery. If your order is delayed, please contact our customer service for assistance.

Absolutely! We understand the importance of privacy. All Hallo CBD orders are shipped in discreet packages that do not disclose the contents. The package will only display our company name (Hallo CBD), with no mention of the specific products or their purpose. Do you offer package tracking, and how can I check the status of my package? Once your order has been shipped, you will receive an email notification containing your tracking number and a link to track your package with the designated carrier. Please note that it may take a few hours after your order has been shipped for the tracking number to become active and provide accurate updates.

If your shipment status shows "in storage," it typically means that the carrier attempted a delivery but was unable to complete it. This can happen if the recipient was absent or if there was an issue with the provided address. We recommend verifying the shipping address you provided during checkout and then contacting the carrier directly to arrange a new delivery. If you require further assistance, our customer service team is here to help.

At the moment, we do not offer local pickup (Click & Collect) as a delivery option. However, we provide reliable shipping services to ensure that your order reaches you conveniently.

Certainly! To order Hallo CBD products as a gift, simply input your billing details during checkout and check the box that says "Ship to a different address." This allows you to add the address of the gift recipient. Our packages are shipped discreetly, and the invoice will be sent to you via email, ensuring that the person receiving the package is not aware of the cost.

Unfortunately, we are unable to ship packages to mailbox addresses, as our deliveries require a recipient's signature upon receipt.

Yes, you can make changes to the shipping address based on the current status of your order: a) If your order has not been completed, you can change the address at any time before final. b) If your order has just been completed, quickly contact our customer service to make the necessary changes. c) If your order has already been dispatched, you will need to contact the carrier directly for instructions. Feel free to get in touch with our customer service, and they will provide further assistance.